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Altiplano Books bvba
Langeweg 11
9600 Ronse
BTW BE 0823.990.452

We are available on monday to friday from 18.30 till 21.00
saturday from 9.30 till 12.00

Tel: 0478/70.17.96
E- mail: info@altiplanobooks.be

Our products

All our items offered by Altiplano Books are described as full as possible in good faith. The prices are valid on the day they are offered on our website. The posted prices include VAT and any recycling fee (Recupel).
Altiplano Books shall not be held liable for any (printing) errors appearing in its offers.
We offer our products on our website until our supply is depleted. Altiplano Books will do its utmost to have all your ordered items available. It may happen, however, that an item is out of stock; in this case we will inform you as soon as possible and you have the right to decide to cancel your order.
Altiplano Books shall not be held liable for any losses incurred as a result of the unavailability of an item.

Agreement between you and Altiplano Books

The receipt by Altiplano Books of your order confirmation on its website constitutes a valid agreement between you and Altiplano Books.
However, Altiplano Books may decide to subject the validity of the agreement to other conditions, in the event, for example, of major orders or deposits, orders placed by minors or if previous orders have not been paid.
In compliance with the law on trade practices, losses/damages are charged to the seller. To this end you are to inform us within an acceptable period (3 weeks) after having received a shipment confirmation via e-mail or through you order status on the website. Altiplano Books reserves the right to reject your request if it does not reach us within this period. Please send your notice of non-receipt to info@altiplanobooks.be

Belgian law on trade practices

The Belgian law on trade practices and the information and protection of consumers of 6 April 2010 art. art. 45, 6° et art. 47§1 allows the purchaser to inform the seller that they have decided not to proceed with purchase within 15 working days of receipt of the item. The purchaser is obliged to return the items on own shipping fees within 15 days after the reporting.

Complaints or objections must be notified within 15 days after delivery by a registered mail. If the complaint is justified, the liability of Altiplano Books bvba is limited to the replacement of the goods.

If the item you receive is different from the item you ordered, or if it arrives damaged, please return it within 15 days of receipt. Upon receipt of the returned item, we will refund your order as well as your shipping fees. Only the shipping charges for the return by regular post will be refunded.

Altiplano Books reserves the right to reject returned items or refuse a refund if the items have been damaged by the customer or if the product misses the plastic packaging.

Delivery of your item

The place of delivery is that indicated on your order. Products will normally been sent within 2 working days. If an item can not be sent within 5 working days because it is out of stock or any other reason, we will inform you as soon as possible. Altiplano Books may not be held liable for any delays.

Payments

Payment on the Altiplano Books website is fully secure. For all online payments, Altiplano Books works with Ogone, one of the leading European providers of payment services.
Please keep in mind that we will not send any items to our customers without receiving a payment.

We accept Visa, MasterCard, Maestro en Bancontact Mister Cash.

If you have any questions left about our payment methods, please do not hesitate to contact us by phone during our business hours or by mail at info@altiplanobooks.be

Rejection of responsibility and limitation of liablility

Altiplano Books cannot guarantee that AltiplanoBooks.be, AltiplanoBooks.nl of AltiplanoBooks.com will operate uninterruptedly or perfectly. Altiplano Books does not provide guarantees with respect to the results potentially obtained by using AltiplanoBooks.be, AltiplanoBooks.nl of AltiplanoBooks.com, or the accuracy or reliability of the information gleaned through AltiplanoBooks.be, AltiplanoBooks.nl of AltiplanoBooks.com.

This website is made available by Altiplano Books on an "as is" and "as available" basis. Altiplano Books does not make statements or does not provide any guarantees, clearly or implicitly, in connection with the operation of the website, information, content, materials or products shown on this website.
All Altiplano Books are free of obligations and valid while supplies last. Altiplano Books expressly reserves the right to change the prices.
Insofar as allowed by law, Altiplano Books declines any guarantee, clearly or implicitly, including but not limited to implicit guarantees or saleability for a specific purpose. Altiplano Books shall not be held liable for any damage resulting from the use of its website, including but no limited to direct, ensuing or indirect losses.

Applicable legislation and competent jurisdiction

Belgian law applies. The courts of the judicial district of Ghent shall be solely compotent in the event of disputes.

Privacy policy

Altiplano Books respects and protects your privacy and your personal details are in safe hands. We value the trust you place in our company. The personal information you provide to us will be treated with the utmost care and confidentiality. We need this personal information to process your order as smooth as possible.
Altiplano Books complies with the Belgian law of 8 December 1992 on the processing of personal details, as amended by the law of 11 December 1998, in which account is taken of the European Directive of 24 October 1995. This law stipulates that the person or company collecting data must secure the authorisation of the person whose personal details are involved, that the data must be relevant, accurate and correct and that the data must be collected for specific, clear and lawful purposes. The person whose personal details are involved, must have access to this data and has the right to edit the information therein. We are obligated by law to report the automated processing of personal details to the Commission for the Protection of Privacy.

Language of the agreement

General functions of Altiplano Books are available in Dutch, French and English. You can make your choice during your visit by clicking on a language in the top right corner. The language you choose is also the language used for the transactions and any further communication between you and Altiplano Books.

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